Falcon Store Ordering FAQ

1.  How can I order videos from the Falcon Family of Companies?
2.  How do I receive a catalog of your Videos and Accessories?
3.  I’ve seen some spicy brochures produced by the Falcon Family of Companies, so how do I get on your Mailing List?
4.  Do you sell your mail or e-mail list?
5.  Why are the on-line sales prices sometimes not the same as the mail order sales prices?
6.  How do you ship my order?
7.  What is your return policy?
8.  Why doesn't the Falcon Store recognize my FalconXXX username and password? How do I get my membership discount?
9.  I'm outside the United States. Can I use my overseas credit card for ordering?
10.   What does it cost to order from overseas?
11.  Do you have any distributors outside the US?
12.  What happened to VHS?
13.  What happens to the movies that never made it to DVD?
14.  Which countries do you ship product?
15.  What happened to Director's Cuts? Can I still get them?


1. How can I order videos from the Falcon Family of Companies?
We will be happy to process your order, however there are few things you need to know ahead of time. All orders will be shipped UPS. We cannot, therefore, ship to PO Boxes.  We cannot ship any of our products to Tennessee and Salt Lake County, Utah. Due to the high incidence of customs seizure, we no longer ship product to Canada or Mexico.  Even though we ship our products in neutral wrapping, many countries outside the United States still have overzealous customs agents. We cannot, therefore, guarantee that your international order will not be subject to customs seizure. You can place an order with us online at our website (http://www.falconstudios.com), by phone at 1-800-227-3717   back to top

2. How do I receive a Catalog of your Videos and Accessories?
Our free on-line catalog is a great way to search for particular videos, or accessories, You can find it at http://www.falconstudios.com. If you would like to be on our postal mailing list (for sales or special offers), please send us your name and mailing address, along with a signed statement declaring that you are at least 21 years of age and wish to view adult materials, and a request for any available catalog brochures. You can also fax your request to (415) 431-0127.    back to top

3. I’ve seen some spicy brochures produced by the Falcon Family of Companies, so how do I get on your Mailing List?
If you would like to be added to our postal mailing list, follow the catalog request instructions above, but ask to be added to our mailing list, and enclose $25.00. Once you've been added, you'll receive numerous promotional mailings and excellent sale flyers--in addition to new release materials. Moreover, in your first mailing, you'll receive a coupon good for $25.00 off your first purchase. FalconXXX Members will be added to our postal mailing list at no cost if they so desire, just e-mail your request to support@falconstudios.com. Be sure to include your FalconXXX user id. Sorry, our mailing list is restricted to US addresses only.    back to top

4. Do you sell your mail or e-mail lists?
We find it deplorable that anyone would try to invade another person's privacy in any manner, whether it be via junk mail, spam e-mail or checking the return address of packages being delivered. We at Falcon Studios treasure our customers’ privacy which is why we NEVER give out ANY information about you and also why our products are shipped in discreet, generic packages with a corporate return address. This is also why other Falcon Studios accounts you may have are not available on the Web site.    back to top

5. Why are the on-line sales prices sometimes not the same as the mail order sales prices?
As a website member who is also on our postal mail list, you get the best of both worlds in terms of our promotional sales. Our members may take advantage of on-line sales simply by placing their order on-line. To get postal mailing list pricing, enter the mailing specific promotional code into your order during the checkout process. If you’re phoning in your order, give the mailing brouchure promotional code to the customer service representative to receive the best price.     back to top

6. How do you ship my order?
Our products are shipped in discreet, generic packages with a corporate return address. Within the continental United States, our standard shipping method is UPS Ground Service and our basic rate is $8.25 for the first item, $3.50 each additional item. Priority upgrades are as follows:

UPS Second Day Air Service ($13.00 plus basic rate)
UPS Overnight Service ($22.00 plus basic rate)

In Alaska and Hawaii, orders will be sent via UPS Second Day Service ($21.25 for the first item plus $3.50 each additional item).
For orders to Guam, Puerto Rico or APO addresses, only Certified US Mail is available ($15.00 first item plus $3.50 each additional item).

Orders to all other countries are shipped via UPS International Economy Service. Shipping rates are $48.00 first item plus $3.50 each additional item.

Our shipping department is open Monday through Friday, 7:00am to 3:00pm Pacific time.  Please note that orders placed after 3:00am Pacific Time will not processed until the following business day. Orders placed with Next Day or Second Day service can be placed up until 2:00pm Pacific Time to be shipped the same day.  Due to unexpected circumstances (product delays, etc.), we can not guarantee any specific shipping time.  back to top

7. What is your return policy?
DVD's are non-returnable except in the case of defective merchandise. Latex items are non-returnable and non-refundable. Defective merchandise may be returned with 30 days of purchase for replacement. If you receive a defective product, please contact customer service at 1-800-227-3717 or send an explanatory email to service@falconstudios.com.    back to top

8. Why doesn't the Falcon Store recognize my FalconXXX username and password? How do I get my membership discount?
Currently the Falcon wesbites (including FalconXXX, FalconVOD, and the FalconStore) all use different user accounting systems. We are in the process of unifying these accounts so a single account will work across all of our web properties. To receive your membership discount on store products, simply register a new account with the store (this is done automatically the first time you purchase a product). Use the same email address that you used to sign up for your FalconXXX membership. Your discount should now be applied and the correct member prices should appear in your shopping cart.   back to top

9. I'm outside the United States. Can I use my overseas credit card for ordering?
Please note: Due to UK law, we can not ship any product into the UK.  Please see your local adult video store and ask for Falcon movies and toys.  We apologize for the inconvenience -- remember you can always buy a Scene and download and view it on your computer or portable video player (like an iPod).

We do accept credit cards drawn on banks outside the U.S. for merchandise orders. The shipping method is UPS  (which may take from 4 to 7 business days transit time) and the freight fees are US $48.00 for the first item and $3.50 for each additional item. Delivery shall be deemed complete and Falcon Studios' responsibility shall end upon the placement of items ordered, together with all necessary documentation, in the hands of the common carrier as specified by Customer for the account of Customer, for delivery to Customer, or for delivery to such addressee as Customer may designate. Falcon Studios specifically makes no warranty or guarantee of ultimate delivery and assumes no responsibility for seizure by customs or other law enforcement agency or for non delivery to the designated address for any other reason.  back to top

10. What does it cost to order from overseas?
We honor Internet pricing for products, but shipping rates to overseas customers are unique. International shipping rates are $48 for the first item and $3.50 each additional item. Please be aware that due to the nature of our product and local legislation, international orders may be subject to customs seizure and we cannot guarantee that orders will not be confiscated.   back to top

11. Do you have any distributors outside the US?
You can find a current list of our worldwide distributors at Falcon Distributors Page.   back to top

12. What happened to VHS?
A number of factors, including the cost and scarcity of both VHS tapes and VCRs, the cost of editing 2+ hour DVD production to fit on quality VHS tapes, and overall cost of supporting multiple video formats drove us to no longer support the VHS format.   back to top

13. What happens to the movies that never made it to DVD?
Our aim is to bring the entire 35+ years of the Falcon Library to Falcon VOD.  We also continue to bring classic Falcon productions to DVD each month.   back to top

14. Which countries do you ship product?
Due to Country specific import and custom laws we can only ship to the United States (with the exception of Salt Lake City County and Tennessee), Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Hungary, Italy, Liechtenstein, The Netherlands, Norway, Portugal, Slovakia, South Africa, Spain, Swaziland, and Switzerland.   back to top

15. What happened to Director's Cuts? Can I still get them?
Due to a lack of customer demand and an increase in strenuous obscenity laws in certain states, Falcon Studios has not had Director's Cuts available on DVD since Summer of 2006. We deeply apologize to those whose tastes are only accomodated by these edits of our films, but sadly we are unable to provide these products on DVD at this time. Director's Cuts are not available on DVD, and you will notice that any title that was previously available as a Director's Cut no longer makes any reference to the added material in its description.

Please note that we do make Director's Cuts available, in their wholly unedited form, on our FalconXXX.com streaming video-on-demand site.

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